Phoenix Without the Ashes: Achieving Organizational Excellence Through Common Sense Management

Etukansi
CRC Press, 29.5.1998 - 288 sivua
The quality management revolution has resulted in considerable trial and error as well as frustration. Here is a book that explores why many management trends don't translate into process improvement. It recommends establishing a condition of "rationality" as a guide and measure for all organizational and quality improvement efforts. Instead of imposing radical new "breakthroughs", Phoenix Without the Ashes: Achieving Organizational Excellence Through Common Sense Management suggests an approach that fits with the normal routines and operations of an organization in a way that makes sense.
Part One of this text discusses the nature of common sense, and of quality as a condition of organizational excellence. In Part Two, the elements that negatively affect quality improvement are explained from an operating management perspective. Part Three looks at the impediments to improvement set by organizational structures. Part Four discusses the relationship among leadership, motivation, and organizational excellence, and Part Five suggests a rational strategy for effective, enduring organizational improvement.
Managers in every industry will benefit from the information provided in Phoenix Without the Ashes.
 

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Sisältö

Common sense and the search for improvement
1
Fallacy of the clean slate
7
Promises and pitfalls
13
Chapter two Common sense and organizational excellence
21
Situational common sense
27
Chapter three The modern challenge of increasing complexity
33
Complexity and control
37
Lessons from experience
43
Integrative budgeting
127
Chapter ten Framing the organization
133
Social and technical systems
139
Chapter eleven Routine as rut and groove
145
When good routines go bad
151
Chapter twelve Hierarchy and organizational learning
157
Creating the blend of knowledge
163
Performancebased design
169

Amoebalike organization
49
Talk but no walk
56
Chapter five The paradox of language
63
Price of separation
69
Chapter six American management ideology
75
Weakness through strength
81
The irony of success
83
Endnotes
89
Need for modern controls
95
Endnotes
102
Creating realities
108
Endnotes
115
Irrationality of costbasing
121
Chapter thirteen Leadership coaching and quality
175
Price of power
182
Chapter fourteen Leadership and motivation
187
Organizational common sense
193
Chapter fifteen Common sense management
199
Emotion and rationality
207
Chapter sixteen Strategies for change
213
Strategic incrementalism
219
Chapter seventeen Quality and organizational rationality
225
Endnotes
239
Chapter eighteen The quest for quality
241
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