Emotions at Work: Normative Control, Organizations, and Culture in Japan and America

Etukansi
Our work life is filled with emotions. How we feel on the job, what we say we feel, and what feelings we display--all these are important aspects of organizational behavior and workplace culture. Rather than focusing on the psychology of personal emotions at work, however, this study concentrates on emotions as role requirements, on workplace emotions that combine the private with the public, the personal with the social, and the authentic with the masked. In this cross-cultural study of "emotion management," the author argues that even though the goals of normative control in factories, offices, and shops may be similar across cultures, organizational structure and the surrounding culture affect how that control is discussed and conceived.
 

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Sisältö

The Study of Organizational Cultures 6 Japan Meets
12
Organizational Cultures Today
28
Enterprise Unionism in Ideology
55
Union of General Workers 73 Copartnership Manage
77
QCCs as NormProcessors 88 QCCs in Japan and
100
Management by Stress 111 JustinTimeTotal Quality
114
in Japan and the United States 117 Life at the Trans
130
The New Life Movement 141 Mutual Trust
145
Normative Prac
180
Parttime Service Work and the Consummation
196
The End of the Road?
239
Works Cited
253
Index
275
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Tietoja kirjoittajasta (2002)

Aviad E. Raz is Associate Professor of Sociology at Ben-Gurion University of the Negev.

Aviad E. Raz is Associate Professor of Sociology at Ben-Gurion University of the Negev.

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